TERMS & CONDITIONS
Products are subject to changes beyond our control.
The manufacturers sometimes change their fabric or styles,
but do not inform us. We will post new pictures as soon as we are aware of any changes. Exact pricing and availability may vary.
Special Orders and large quantity orders are not refundable and may take 4-6 weeks. We will give you a closer estimate after receiving your "Special Order Request."
Please note: We are closed on Holidays.
Due to federal regulations, we can no longer ship liquids over 1 oz. or aerosols by air. This means that they can not be shipped by "1 day Air," "2 Day Air," or "3 Day Air" by any carrier.
All Sales final! All returns must have an RMA #. We will be glad to issue RMA#'s on our mistakes. RMA's are only valid for 30 days. If you have a due date, please give us this information in the comments section so that we can
ensure correct delivery time. If you are purchasing a "Out of Rental Stock" costume and it has measurements, then it can be exchanged only. Refused packages does not constitute a refund.
We are sorry for any inconveniences this may cause! Unfortunately, we are not in control of everything. Even though we would like to be! Thank you for your business!
-Orders paid by check will not be shipped until the funds have cleared our bank.-
-DO NOT MAIL CASH-
Credit Card: We proudly honor Master Card, Visa, American Express and Discover.
Check/Money Order: Payment by check or money order will not be shipped until funds have cleared our bank.
Funds MUST be in US$. Please allow an additional 2 weeks for shipping on orders paid by check.
UPS Ground / USPS :
We ship via USPS, or UPS Ground or express, to street addresses in the continental US. Please allow 2 days for your order to leave our facility, and up to 6 days for UPS deliveries and 3 days USPS Priority. If you place an order for "Overnight Delivery" we will generally ship it within 2 days. In all cases, we strive to meet your requested delivery dates, and make every effort to maintain clear communications with you. Over sized items may cost extra to ship. Parcel Post:
Required for all PO Boxes and addresses in Canada, Mexico, and Alaska. Please call for shipping price.
Hawaii, Alaska, Puerto Rico - add $24.00. Please allow 1 additional week for delivery.
Note: International orders allow 2 extra days to process.
Allow 6-10 business days due to varying destinations. Shipping cost is an estimate, sometimes it comes in costing less or maybe more. We regret that we cannot be held responsible for any confiscation by customs or custom charges.
● All Costumes subject to previous rentals. If the reserved Costume is damaged beyond repair, prior to your rental, we will replace the costume with one of equal or greater value.
● In order to hold your costume for the date you need it, we require you to pay the rental amount in full upon signing the contract. This amount is Non-Refundable.
● Your costume(s) are due for return at the date and time stated on the contract. If the costume(s) are returned late, or damaged, you will be responsible for the “Replacement Cost” as stated on the contract, and "Late Charges" in the amount of ½ of the regular “PER DAY PRICE”.
● The Damage Waiver fee is Non-Refundable. Damage Waiver covers minor cleaning and damages. It does not cover carelessness, destruction, or loss of costume.
● Fantasyland Costume Company, Inc., is not responsible for fit if the costume is not tried on prior to rental.
● Security Deposits are due upon, and only accepted at, Costume shipment.
● Your acceptance of these terms indicates that you are aware that the deposit amount will be charged on the shipment date and refunded upon the timely return of complete undamaged costume(s) in same or better condition than originally rented. The following information is to let you know how an on-line rental works:
Required Information: In the comments section of your order process, please give us the following information.
1. Driver License #, Expiration Date and Birth year
2. 2nd Phone number
3. Date Needed and quantity of days to be used (Each additional day is 1/2 the original rental cost)
When we receive your rental order, we will email a contract back to you. If you do not receive a contract - Please call! We may not have received your order. Fill in all * blank areas and email back to email@example.com. Upon receipt of your signed contract, we will run your credit card for the amount of the rental. This will reserve the costume for the date you need it. This amount is non-refundable.
At the time of shipment, we will run the shipping charge on your credit card. There is also a refundable security deposit due at the time the costume leaves our premises. This amount is usually not a small amount of money and can be ran as an "authorization only" on your credit card. This amount will be held for 7 - 10 days from the date of return (length of time depends on your bank).